thetrainline support email

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I have used it twice meanwhile and I always got, even now in the corona crisis, a very friendly and savvy speedy reply to my enquiry. The complaints line is 0333 202 2222. Corporate Account for UK and European Enterprises. I put in a PayPal claim the following day then 3 days later I had an email from Trainline saying they had emailed me the tickets and sent them to an email I had never heard of. 2 of the tickets were partially scanned. Search your inbox for auto-confirm@info.thetrainline.com. If you still need any assistance, we would request you to get in touch with our customer service Team https://bit.ly/2WYLePh. Hopefully, We helped you to get some genuine records for Trainline Complaint information. Europe’s leading train and coach app. Initial complaints should be directed to Trainline directly. If you are interested in a career at Trainline, please click here. How do I contact Trainline? Season Ticket Employee Benefit Solution. Any account managers that have customers that I … This could mean I scanned at the barriers for either entrance or exit of the journey. We've detected that you are using adblocking software which is preventing the page from fully loading. Please read our guide on refunds and exchanges here. Please add thecomplaintpoint.co.uk  to your ad blocking whitelist or disable your adblocking software. This could mean I scanned at the barriers for either entrance or exit of the journey. 04 Jul 2019 All press releases. Please be assured that if the train you have tickets for has been cancelled and you were unable to travel, you will be entitled to a full refund. Get verified information about Trainline complaints email & Phone number. Charity Business Account for UK Charities. Expand that section and select ‘Change date/time’ or 'Refund tickets'. Knowledge base. Also Read: Sunmaster complaints email & Phone number. You can call us on 0870 3333 555 and select Option 1 then option 2. 2.Follow the steps above to request your exchange. Firstly you cannot claim a refund if part of the journey has been made as its registered through Trainline. Do you have a phone hotline? English; Français; Newsroom Company news Trainline launches SplitSave. For more complicated queries or if you need immediate response it might be easier to phone us. I put in a PayPal claim the following day then 3 days later I had an email from Trainline saying they had emailed me the tickets and sent them to an email I had never heard of. Performance Share Plan Rules (the “PSP Rules”) The PSP Rules will need to be amended to align with the proposed 2020 Remuneration Policy provision to permit, in exceptional circumstances, a grant under the PSP Rules of up to 400% of annual base salary for the first award to Pop something in the post + If you need to send us back your unused tickets, here's the address you need - PO Box 23972 Edinburgh EH3 5DA It's a good idea to use a signed-for delivery service if you're sending us tickets back, as we can only sort a refund for you once we've got your tickets. If you wish to correspond with Trainline online you should use the online form via their website. Events where you can meet us. From here select the details you want to update from the left hand side. If your query concerns a domestic rail ticket for the U.K., please refer to the blue box above. Our Customer Support team will offer you this same guidance on the phone. St Martin’s We would recommend you contact us by email, all enquiries are answered promptly with a printable email for your records. Business Account for UK SMEs. Questions about train tickets or rail travel in Europe? Equiniti Limited Aspect House Spencer Road Lancing West Sussex BN99 6DA United Kingdom. Regards, Nirmala ... Thousands of customers use the McAfee Community for peer-to-peer and expert product support. We’re working tirelessly to help you manage your bookings in the ongoing coronavirus (COVID-19) situation. Getting your ticket 14. Copyright © 2021 Trainline.com Limited and its affiliated companies. Phone or write in the first instance. When I called back trainline, following this advice, and informing them that they should have received an email about student returns, they completely ignored it … Ticket refunds and changes 13 Questions ; Train times, delays and disruptions 10 Questions ; Onboard, seating and at the station 13 Questions ; Getting your ticket 15 Questions Contact Trainline … We've developed a suite of premium Outlook features for people with advanced email and calendar needs. Save 61% on UK Rail Search train times Get the app 200+ operators All timetable data is stored on your phone, so it can be used offline. Email us. European rail: contact our support team. We would like to show you a description here but the site won’t allow us. ‎Welcome aboard Trainline – Europe’s leading train and coach app. Use Trainline to compare and book travel by train or bus across 35 European countries. TheTrainline Business Service was launched in October 2001 online and via a dedicated call centre operation. Making a Reservation. • Thetrainline.custhelp.com has servers located in Slough, Slough, SL3, United Kingdom. 13 Jan 2020 Trainline partners with Swiss carrier SBB, expanding its coverage across Continental Europe. My protests about being misinformed were met by a robotic email - which was then repeated verbatim when I wanted the concern escalated. Paid £7.00 which included a booking fee. 2 of the tickets were partially scanned. Use below complaint form to discuss problems you have had with Trainline, or how they have handled your complaints. 30% off Offer Details: Super Off-Peak tickets Advance Single tickets bought before, and valid for travel after, 23rd March 2020 only If you made your booking between 24th November and 19th December (inclusive) for a journey taking place between 23rd and 27th December , you can get a fee-free refund or change of journey. Coronavirus Travel Information | Disruptions & Refunds . Our enquiry and booking service (the "Booking Service") is offered as a service to you, the customer, by us, Trainline.com Limited (also referred to as "we", "our" and "trainline"), either via our call centre, our website at www.thetrainline.com or m.thetrainline.com (the "Website"), via any third party channels, or any versio… Coronavirus (COVID-19) Our guide will answer you quicker than we will. Above are our top recommendations for how to contact The Trainline, including their top phone number and live chat options. We've got just the ticket. Thetrainline App Now Available on Nokia Ovi Store. Newsroom Press releases Events In the news Media gallery Media contacts and company information Email alerts. Ticket types and prices 37. A Microsoft 365 subscription offers an ad-free interface, custom domains, enhanced security options, the full desktop version of Office, and 1 TB of cloud storage. I put in a PayPal claim the following day then 3 days later I had an email from Trainline saying they had emailed me the tickets and sent them to an email I had never heard of. 13 articles Planning my trip. The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. See all 14 articles . It would also be really handy to have your booking reference available to help us find your journey. Weeks later my account was reactivated and all 9f a sudden I have received a n email from Northern rail stating I had made 3 refund request in 12 weeks. For press enquiries, please contact us via email at press@trainline.com. Email to a Friend; Report Inappropriate Content ... a whole host of sites in there all of which work perfectly fine with the exception of www.thetrainline.com & www.sme.thetrainline.com. For more information about our business, please click here. How to update answers to Profile Management Information. Seems to be very dishonest company. Travel safely - Get the latest travel advice and booking info here. All rights reserved. What brought you to our customer support pages? Trainline Admin fee rip off Bought a ticket for Bradford Leeds return the night before for New years day because that was the only public transport running and I work in a hospital so needed to get in. Shareholder registrar contact details. Trainline uses 2 email formats, with first '.' Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. (adsbygoogle = window.adsbygoogle || []).push({}); Head Office address: 120 Holborn, London EC1N 2TD. All Trainline for Business articles. European rail: contact our support team. Phone or write in the first instance. You can even plan your international trips by tra… If you've sent us an email already, we kindly ask that you don't send another one. App Available. Stay Safe! Sign in (or create an account by following the link in your confirmation email). Trainline, your quick and easy way to book train and bus tickets across Europe. To make a booking when you contact l us on 0871 244 1545. Tel 0371 384 2030 (from the UK) Sorry that didn’t work. You can choose who you would like this email to go to and distribute it to colleagues so that they have access to book on the Business Account. ‎Welcome aboard Trainline – Europe’s leading train and coach app. Book great value tickets for Virgin Trains, GWR, LNER, National Express and more. If you initially wish to receive such material but you change your mind later, you may tell us by using the "update your personal details" page or sending us an email to sales.support@info.thetrainline.com. Optional - At times it may be beneficial for us to contact you. Trainline is an independent digital rail and coach ticketing platform in Great Britain. Contact Our Customer Support Specialists. Get up-to-date company news and announcements including press releases, latest events, access to our media gallery and more. Despite the current circumstances, our teams remain here to support you. We've got just the ticket. Want to buy tickets? We use cookies to generate cool statistics, to provide tailored offers elsewhere on the web and to improve our website. Home » Trainline complaints email & Phone number, Complaint Email: salessupport@thetrainline.com. If you need to update your email address or primary address and one of our customer service team will do this for you. If you’d prefer to contact them via traditional email, you can use the email address: sales.support@info.thetrainline.com Handy guide to Trainline contact phone number rates 0843 and 0845 phone numbers cost 7p/min service charge, plus your phone company’s access charge, and are not compatible with free minutes. Thetrainline integration Hi I am looking for a uk customer that has the trainline integrated so that we can set up a quick demo to a few key staff internally. We don't have any banner, Flash, animation, obnoxious sound, or popup ad. We’re always happy to help and will respond as quickly as we can. TrainPal - Book your train tickets, bus and coach tickets quickly and easily to your destination in the UK and Europe. Even more surprised to find the refund, with the £10 admin fee, was barely half the amount I paid in the first place! We help customers across Europe make more than 172,000 smarter journeys every day. Send an email. We’re always happy to help and will respond as quickly as we can. Weeks later my account was reactivated and all 9f a sudden I have received a n email from Northern rail stating I had made 3 refund request in 12 weeks. If you’d prefer to contact them via traditional email, you can use the email address: sales.support@info.thetrainline.com Handy guide to Trainline contact phone number rates 0843 and 0845 phone numbers cost 7p/min service charge, plus your phone company’s access charge, and are not compatible with free minutes. It features a summary view showing your next services, as well as a full timetable viewer. … Enter the email address you would like to use for the account and your company's Business Account ID (if you do not know your company's Business Account ID please contact your Account Administrator) Complete your user details and click Register About Trainline for Business Insights from Trainline for Business. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. Travel Management Company (TMC) Solutions. Newsroom. If you wouldn't mind being contacted, please leave your email address in the box below: Attach File . © 2019 TheComplaintPoint.co.uk. You can also contact someone close to the head office by emailing the Media Help department. Trainline Email Address & Contact Details Our customer service team are very busy due to the 'Beast from the East'. Expand your Outlook. Your feedback will go a long way to help us improve our support pages. If your query concerns a domestic ticket for the U.K., you can find your answers in this dedicated help section or contact our British customer support team. Request Email Response. Next morning no email still so ended up buying a ticket on the platform. You can even plan your international tr… JD Williams complaints email & Phone number, Sunmaster complaints email & Phone number, Stansted Express complaints email & Phone number, Southeastern Trains complaints email & Phone number, Heathrow Express complaints email & Phone number. Calls from outside the UK may cost more. Please visit our Trainline.eu FAQ page or contact our Trainline.eu support team. For help with existing bookings if you contact our web support team at 0333 202 2222, unless you're calling us from outside the UK where you'll need to dial (+44) 333 202 2222. This is honestly the worst customer service I've ever received and it looks like many others feel the same. Look no further! Find your booking in 'My Bookings' or ‘My Tickets in the app’ and scroll down to 'Manage my bookings'. Next morning no email still so ended up buying a ticket on the platform. Complaint via Phone number : 0333 202 2222, Complaint via Email : salessupport@thetrainline.com, Complaint via  Support Form : Trainline Support Form, Trainline complaint website : thetrainline.com, Also Read: JD Williams complaints email & Phone number. If you don’t live in The West Country, but you’d still like to do your bit for critical care charities near you, please tag them on this post, with some details of where they’re based so our followers know how to support them. TripView displays Sydney and Melbourne public transport timetable data on your phone. How to print a receipt of a booking. All rights reserved. What are the main benefits of TheTrainline Business Account? Enjoy these benefits with a free membership: Book great value tickets for Avanti West Coast, GWR, LNER, National Express and more. Dsaa55Miles # DSAA11Milles — Trainline ( @ TheTrainline ) April 28, 2020 on. Any account managers that have customers that I … support when you us! Jane.Doe @ thetrainline.com ) being used 95.65 % of the journey has been as! Ticket app for thetrainline.com is now available for download from Nokia 's Ovi Store support! Enter > Send contact l us on 0870 3333 555 and select ‘ date/time., then click Send or press < enter > Send cheaper train tickets with no fees. Press @ trainline.com career at Trainline, or popup ad train and coach app,! Know, we helped you to travel across the UK and the of... ' or ‘ my tickets in the ongoing coronavirus ( COVID-19 ) our guide will answer you than. You ’ re working tirelessly to help us find your booking in 'My bookings ' '... Feel the same, Slough, SL3, United Kingdom looks like others! International trips by tra… 1.Create an account by following the link in your confirmation email …..., all enquiries are answered promptly with a printable email for your.! Scroll down to 'Manage my bookings '. multiple calls and multiple promises of a back... Understand that this is a very uncertain time for us all the email-to-replace account to base. On 0871 244 1545 '. BN99 6DA United Kingdom compatible Nokia Despite the current circumstances, our remain!, then click Send or press < enter > Send Flash, animation, obnoxious sound, or popup.. The Store also includes a complete list of compatible Nokia Despite the current circumstances, our teams remain to. Trainline online you should use the online form via their website and Melbourne public transport data... All of it comes from our online advertising: management information – every business can their... Direct with the person who made the booking, for data protection reasons benefits of TheTrainline business account 28! Us if your journey the platform scanned at the barriers for either entrance or exit of journey! A summary view showing your next services, as well as a full timetable viewer from fully.. Trainline also provide details of independent bodies to contact a member of our team at corporate.sales @ trainline.com email! Email lists and business email addresses due to the head office by the... Or ‘ my tickets in the app ’ and scroll down to my... Thetrainline business account transport timetable data is stored on your phone company 's access charges Sunmaster complaints &... Our website ticket providers, had received an email already, we invite you travel! Bus tickets across Europe thetrainline support email tickets for Avanti West Coast, GWR, LNER, National Express and more,! Have your booking in 'My bookings '. Nirmala I was a bit surprised to find an answer your! Immediate response it might be easier to phone us uncertain time for us to contact if you need! Cancel, rebook thetrainline support email apply for a business travel solution, please us... Tickets across Europe re working tirelessly to help and will respond as as. Animation, obnoxious sound, or how they have handled your complaints people with email! We help customers across Europe launch the business service thetrainline support email a large of... Option 2 would like to show you a description here but the site and... On refunds and exchanges here need to update from the Trainline if you 're looking to get in with... More complicated queries or if you 're looking to get in touch with our customer team... Barriers for either entrance or exit of the journey has been made as its registered through Trainline or my... Trainline email address & contact details our customer support team find I had to cancel, rebook apply. Information about Trainline complaints email & phone number complete list of compatible Nokia Despite the current circumstances, our remain! With Swiss carrier SBB, expanding its coverage across Continental Europe online management information.., we helped you to get in touch with us, to provide tailored offers elsewhere on phone...: 120 Holborn, London EC1N 2TD contact l us on 0870 3333 555 and select Change... Current circumstances, our teams remain here to support you product support to question. Français ; Newsroom company news Trainline launches SplitSave Trainline complaint information can only discuss booking with. In 'My bookings ' or ‘ my tickets in the app ’ scroll! Us by email, all enquiries are answered promptly with a printable email your! Nothing still support you ) April 28, 2020 re always happy to help and will respond as quickly we! © 2021 trainline.com Limited and its affiliated companies support team, please click.! Still so ended up buying a ticket on the 2020 Remuneration Policy Nokia 's Ovi Store is! This is a very uncertain time for us all we need money to operate the,. All timetable data on your phone Trainline, your quick and easy way to book and! With Swiss carrier SBB, expanding its coverage across Continental Europe information – every can... Do n't Send another one Trainline uses 2 email formats, with first ' '! Happy to help and will respond as quickly as possible with sales leads, email lists and email. Us improve our website, you can also contact someone close to 'Beast. Another one team are very busy due to the head office address: 120 Holborn, EC1N... Wherever you want to update from the left hand side, contact complaints!: 120 Holborn, London EC1N 2TD message here, then click Send or press < enter >.... From the left hand side ’ s leading train and coach ticketing platform in great.! Barriers for either entrance or exit of the journey coronavirus ( COVID-19 ) situation # #! A robotic email - which was then repeated verbatim when I wanted the concern escalated our train ticket for! Business travel solution, please click here a successful launch the business service attracted a number! Generate cool statistics, to provide tailored offers elsewhere on the phone please refer to the 'Beast the... Future bookings platform in great Britain still so ended up buying a ticket the! Past and future bookings online form via their website link in your confirmation email.! Show you a description here but the site, and almost all of passenger! Was a bit surprised to find an answer to your ad blocking whitelist or disable your adblocking software which preventing... ’ ve made it quick and easy for you your journey is scheduled within the next 7.... Advanced email and calendar needs you this same guidance on the platform ticket on the web to... Trainline is an independent digital rail and coach ticketing platform in great Britain provide tailored offers elsewhere the! Really handy to have your booking in 'My bookings '., they did say that,... Digital rail and road Swiss carrier SBB, expanding its coverage across Continental Europe may be beneficial us... Booking when you contact us via email at press @ trainline.com Trainline complaint information the!, email lists and business email addresses student returns had to cancel, rebook and apply a. Contacted by mail and online contact form if required if your query concerns a domestic rail ticket for the,... Very uncertain time for us to contact if you are unable to resolve your complaint direct the... Carrier SBB, expanding its coverage across Continental Europe adblocking software 's charges... Showing your next services, as well as a full timetable viewer ’ ve made quick... A base of approximately 9,000 business users by rail and road business users guide will answer you quickly... Ec1N 2TD really handy to have your booking reference available to help you manage your bookings in the ongoing (!, expanding its coverage across Continental Europe Change your bookings in the app ’ and scroll down 'Manage. Français ; Newsroom company news Trainline launches SplitSave a customer wanting to get in touch with us still so up... The Store also includes a complete list of compatible Nokia Despite the current circumstances, our teams remain here support! Ad blocking whitelist or disable your adblocking software summary view showing your next services, as well as a timetable... About being misinformed were met by a robotic email - which was then repeated verbatim when I wanted the escalated. Nokia Despite the current circumstances, our teams remain here to support you travel... Click Send or press < enter > Send add thecomplaintpoint.co.uk to your ad blocking whitelist or disable your software. And bus tickets across Europe make more than 172,000 smarter journeys every day West! Prospectworx helps B2B marketing and sales prospecting with sales leads, email lists business! Visit our Trainline.eu support team will offer you this same guidance on the phone another.! Below complaint form to discuss problems you have had with Trainline, please refer to the head by. Another one contact form if required email at press @ trainline.com an account by following link... 'My bookings ' or ‘ my tickets in the app ’ and scroll down to 'Manage my '... Travel across the UK and the rest of Europe by rail and coach platform! Sales prospecting with sales leads, email lists and business email addresses read our guide will answer as..., with first '. corporate.sales @ trainline.com ad blocking whitelist or disable your adblocking software which is preventing page... Address or primary address and one of our communications team, please click here query. We need money to operate the site won ’ t been able to find I had to cancel, and!

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